Returns & Exchanges Policy
At Imeca, we want you to be completely satisfied with your home improvement purchase; if an item doesn't meet your expectations, you can return it within 30 days of delivery in its original packaging. Please ensure all hardware and components are included to qualify for a full refund or exchange.
Initiate Your Request
Log into your account or use our guest portal to submit a return request with your order number and reason for return.
Prepare the Package
Securely pack the items in their original manufacturer packaging, ensuring all screws, brackets, and manuals are included.
Ship Items Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing